At coutumecollier we strive to make every piece of personalized jewelry as precious and beautiful as the moment it commemorates. If your item arrives damaged, incorrectly designed, or is simply not what you expected, please let us know immediately and we’ll do our utmost to recreate it to your full satisfaction. To get in touch concerning a return or cancellation, please email us here.
Items can only be returned for free within 60 days from purchase after coordinating with our Customer Service team. Uncoordinated returns are subject to a restocking fee.
Although we begin the process of producing your personalized items as soon as you submit an order, we respect your wish to cancel and will assist with your cancellation at no extra charge. In such cases, please notify us as soon as possible.
coutumecollier reserves the right to make any amendments to this policy at any time. Notification of any changes will be published on this page. If you have any inquiries regarding cancellations or any of our other policies please contact our Customer Service Representatives.